Hope and fear play a major role in behavior ethics. Behavior ethics is teaching us that we are teaching ethics all wrong. We cannot rationally try to persuade people to act ethically.
People see themselves as ethical, but often don’t see the ethics of the situation. Behavior ethics gives us tools to help people make a more ethical decision.
Set the moral compass in the ethical direction.
Does hope and fear filter into the topic of behavioral ethics? Well, that was the underlying theme that started off Ascendant’s Fall conference: Compliance Disruptors: Seismic Shifts of the Regulatory Landscape. The pre-conference session started out with an incredible presentation on incorporating behavioral ethics into your everyday culture of compliance. Keynote speaker John Walsh, a longtime advocate of behavioral ethics, provided the top 10 tools of behavioral ethics for compliance professionals to consider.
John Walsh’s 10 tools of behavioral ethics:
- Do not be afraid to draw bright lines
Ethical fading is a slippery slope. Everyone is able and even willing to cheat so long as they feel good about themselves. Ethical fading usually begins with small unethical behavior breaches, but when it starts to feel bad, then people will stop the behavior. Draw a bright line of honest! Don’t tolerate the behavior.
- Use ethical framing to your advantage
Framing tells us that we are more likely to make an ethical decision if we are aware that there is an ethical aspect to the situation. Bring ethics into the decision.
- Brainstorm about possible outcomes, because myopia is a very common problem
Humans tend to fixate on one outcome, so bring the awareness to other outcomes. In the complex world we live in, anything is possible. Ask questions about other options, and present other outcomes for consideration.
- Say it out loud – “Everyone else is not doing it!”
Be the voice of reason within your organization.
- Beware of the dynamic of distancing
Distancing allows people to process situations unethically because they distance themselves from the situation. Don’t distance yourself from the situation. It’s not someone else’s fault; ethics is everyone’s responsibility.
- Be careful about how you burst someone’s behavior bubble
When you speak up, understand that others may not always believe you because they don’t think anything unethical will happen.
- Be careful with after-the-fact penalties; they don’t work
Fines and penalties after the fact just don’t work. Create remedial actions to modify the behavior. The last step is termination.
- Be honest with yourself about your real-world expectations
The reason we sometimes fail to do the right thing is because when we are in the moment, there are often other motives at play. If you are sitting there silent, you will not do well as a compliance professional. Compliance needs to be the voice of reason, and a loud voice at that.
- Be open to real-world motivations
Compliance training often lacks effectiveness because of the many variables in play. Consider people, personalities, circumstances, etc.
- Stay true to yourself!
We have to recognize that we are also subject to ethical fading because we are human.
The reality is that Compliance professionals need to build their arsenal to make training more effective. Additionally, Compliance professions need to train their employees to view all situations as ethical situations and not just business situations – because in reality, almost every business decision affecting investment advisers is an ethical consideration! Set the moral compass in the ethical direction.